Hi, I’m Mary!
I help organisations bridge the gap between business needs and technical solutions. With experience across healthcare, IT, finance, consulting, and startup environments, I specialise in transforming complex processes into clear, actionable outcomes that drive efficiency, quality, and measurable impact.
I’m passionate about problem-solving, collaboration, and creating clarity where complexity exists. My strengths lie in requirements analysis, workflow optimisation, user-centred design, and supporting teams through the whole project lifecycle, from discovery and documentation to development, SIT/UAT, and delivery.
A proactive team player with a strong sense of ownership, I am recognised for my clear communication, attention to detail, and structured approach. I work closely with stakeholders and cross-functional teams to ensure that every solution aligns with business goals and delivers real value.
Featured Projects
Dive into my projects and discover the work that defines my expertise and delivers real world value
Pacific Horizons – Centralised Customer Feedback System
[Goals]
Unify five separate guest feedback channels into a single, structured digital platform
[My Contribution]
Led requirements workshops and stakeholder interviews
Created AS-IS and TO-BE workflows
Designed data flow diagrams and reporting structure
Built user stories, acceptance criteria, and UAT documentation
[Outcome]
60% faster response time via real-time alerts
40%+ reduction in manual handling
Strengthened brand reputation with data-driven service improvements
Sterling Trust Bank – Digital Customer Onboarding Transformation
[Goals]
Reduce customer drop-off and accelerate digital onboarding through process redesign and API-driven optimisation
[My Contribution]
Performed gap analysis for document upload, KYC, and screening workflows
Defined requirements, stories, AC, and MoSCoW prioritisation
Mapped end-to-end AS-IS and TO-BE journeys
Designed Power BI dashboards for KPIsn
[Outcome]
18% drop-off reduction during pilot
Onboarding time reduced from 25 min to 11 min
12% CSAT improvement post-launch
Warfarin AI Dashboard – Clinical Decision Support
[Goals]
Improve patient safety and clinical decision-making with AI-assisted dosage and risk monitoring
[My Contribution]
Conducted clinical stakeholder analysis
Identified key data sources and clinical rules
Designed dashboard wireframes, personas, alerts, and KPIs
Built Power BI prototypes and coordinated clinical UAT
[Outcome]
40% reduction** in clinician review time
Earlier detection of **high-risk patients
Standardised clinical decision-making across providers
Community Immunisation Programme – Public Health Workflow Optimisation
[Goals]
Increase immunisation coverage to ≥95% and improve reporting accuracy across multiple wards
[My Contribution]
Mapped AS-IS → TO-BE immunisation workflows
Conducted field interviews & defaulter tracking analysis
Consolidated data and built dashboards for ward performance
Developed reporting templates, SOPs, and staff training
[Outcome]
Achieved **>95% coverage** within target period
50% reduction in data entry errors
Enabled real-time monitoring & data-driven Outreach planning
BritNova Consumer Brands – Digital Onboarding Redesign
[Goals]
Optimise onboarding for reduced friction, real-time verification, and regulatory compliance
[My Contribution]
Led stakeholder alignment sessions across Digital, Compliance, and IT
Mapped four-system integration workflow (Salesforce ↔ OpenText ↔ FLEXCUBE ↔ Refinitiv)
Wrote functional/non-functional requirements, stories, and AC
Designed automated KPI dashboards
[Outcome]
18% drop-off reduction (pilot)
30% fewer support escalations
Underpinned bank’s move toward fully automated onboarding
Project QuantumDrive – Web Based Feedback & Feature Management System
[Goals]
Create a scalable digital platform for feature requests, bug reporting, voting, and admin moderation
[My Contribution]
Developed full BA documentation set (Business Case → NFR)
Created AS-IS/TO-BE workflows, use cases, epic lists, and feature mapping
Designed wireframes for user and admin flows
Developed test cases and coordinated UAT
[Outcome]
Delivered a working MVP with voting, admin triage, and status tracking
Standardised feature request management end-to-end
Enabled transparent backlog prioritisation and product governance
Skills and Tools
What I Offer
Strategic, tech-savvy support to help teams define, streamline, and deliver impactful IT solutions. Let’s bridge the gap between business needs and technology together.
Requirements Review & Gap Analysis
Whether you're starting a new IT initiative or refining an existing system, I’ll help uncover missing pieces and refine your scope for delivery success.
Features
One-on-one requirement walkthrough
Gap identification vs. business goals
Prioritized recommendation list
Functional Specification & Solution Design
Need help translating business needs into clear documentation for developers or vendors? I’ll work with your team to ensure alignment and clarity.
Features
Business & functional requirements documentation
Workflow mapping (BPMN, Use Case, etc.)
Technical handover support
Ongoing BA-as-a-Service
Bring in an experienced Business Analyst without the overhead of a full-time hire. Perfect for startups or scaling product teams.
Features
Requirement gathering, backlog grooming
Stakeholder coordination and sprint support
UAT test planning and reporting