Hospitality
Goals
Unify five separate guest feedback channels into a single, structured digital platform
My Contribution
Led requirements workshops and stakeholder interviews
Created AS-IS and TO-BE workflows
Designed data flow diagrams and reporting structure
Built user stories, acceptance criteria, and UAT documentation
Outcome
60% faster response time via real-time alerts
40%+ reduction in manual handling
Strengthened brand reputation with data-driven service improvements