Financial services
Goals
Create a scalable digital platform for feature requests, bug reporting, voting, and admin moderation
My Contribution
Developed full BA documentation set (Business Case → NFR)
Created AS-IS/TO-BE workflows, use cases, epic lists, and feature mapping
Designed wireframes for user and admin flows
Developed test cases and coordinated UAT
Outcome
Delivered a working MVP with voting, admin triage, and status tracking
Standardised feature request management end-to-end
Enabled transparent backlog prioritisation and product governance